Support

We're here to help. Most questions are covered by the self-serve links below. If yours isn't, scroll to the contact section for the right inbox.

Self-serve resources

• Pricing: plans, trial mechanics, what each tier includes.
• Refund policy: refund windows for monthly and annual subscriptions, how to request, how long processing takes.
• Privacy policy: what data we collect and why, your rights, how to exercise them.
• Terms of Service: the agreement that governs your use of the Services.
• Contact: every email inbox we monitor and our response targets.

Paid customers - fastest path

If you have a paid subscription, sign in to your dashboard, open Help & Support from the sidebar, and email support@bigspawn.com from the address on your account. Including your account email lets us look up your subscription, recent activity, and any relevant logs without a back-and-forth.

Trying before buying?

If you're evaluating a Service for the first time, email support@bigspawn.com or visit our contact page for the right channel. Pre-sales questions usually get a same-day reply during operating hours.

Service status & incident notifications

We don't operate a public status page yet. To receive incident notifications and major service updates, email support@bigspawn.com with subject “Subscribe: status notifications”. We'll add a hosted status page as our merchant volume warrants it.

Operating hours

Monday-Friday, 9am-6pm Eastern Time (excluding U.S. federal holidays). Messages received outside these hours are addressed the next business day. Critical security disclosures sent to security@bigspawn.com are reviewed daily, including weekends.