Refund Policy

This Refund Policy applies to all paid subscriptions to Big Spawn LLC (“Big Spawn”, “we”, “us”) Services, including the Sudsite, Sodsite, Woofsite, Buffsite, and SkedCraft business-site Services and our standalone product Services. It works together with our Terms of Service. Where this Refund Policy and the Terms describe the same topic, the two are written to be consistent; if a genuine conflict ever arises, the Terms control.

Refund window

• Monthly subscriptions: You may request a full refund of the most recent monthly charge within 7 days of that charge, provided you have not made meaningful use of the Service in the corresponding billing period.
• Annual subscriptions: You may request a full refund of the annual charge within 14 days of that charge, under the same condition.
• Outside the window: no refund, but cancel anytime. Refund requests outside the windows above are not granted as a matter of policy. Instead, you may cancel at any time from your dashboard's Billing page; cancellation immediately stops future renewals, and your Service access continues through the end of the billing period you have already paid for. You will not be charged again.
• Service outages and billing errors. We may issue partial or full refunds for documented Service outages or for billing errors, regardless of the windows above.
• Statutory rights. Nothing in this policy limits or waives any non-waivable refund right you have under applicable law (for example, EU/UK distance-selling cooling-off rights). Where applicable law grants a longer window or a broader refund right, that law controls.

How to request a refund

1. Email support@bigspawn.com from the email address associated with your account.
2. Use the subject line “Refund Request”.
3. Include your business slug (the subdomain you log in under, for example your-business.bigspawn.com), the transaction date, and the amount of the charge.

Refund decisions are typically returned within 2 business days. Approved refunds are processed by our Payment Processor and typically appear on your statement within 5 to 10 business days after approval, back to the original payment method.

Polar (merchant of record)

Refunds are processed by our payment processor, Polar Software, Inc. (“Polar”), in their capacity as merchant of record. Polar handles card processing and the actual refund movement back to your payment method. See Polar's polar.sh/legal/terms for their processing terms and polar.sh/legal/privacy for how they handle the data involved in processing your refund.

Chargebacks and payment disputes

If you believe a charge is incorrect, please email billing@bigspawn.com first. We resolve almost all billing questions within 2 business days.

Initiating a chargeback or payment dispute with your card issuer without first contacting us, or initiating a chargeback for a charge that falls outside the refund window above, may result in immediate suspension of your account pending resolution. If a chargeback is filed and is ultimately found unjustified, we reserve the right to recover the disputed amount plus any chargeback fees imposed by Polar or the card networks (typically $15-$25 per dispute) by re-billing the original payment method or by other lawful means, and to permanently terminate your account.

Free trials and free tiers

Where a Service offers a free trial, no payment method is required to start the trial, so no automatic conversion charge ever occurs at trial end. Free-tier usage is never charged. Refund mechanics only apply once you have entered a paid subscription.

Contact

Refund questions: support@bigspawn.com.

Billing disputes: billing@bigspawn.com.